A hesitant office temp reports a squeaky printer noise to the PFY and the BOFH. The printer makes the noise before and after printing, which the PFY and BOFH investigate. The BOFH logs a fault with the printer company, navigating their IVR system and providing the correct serial number. The engineer asks for the problem, and the BOFH suggests it might be the fuser unit. The engineer agrees to visit the next day but arrives late and suggests replacing the printer, which the BOFH counters with a plan to swap printers with another office.